Courses Company Wiki Best Practices Course Introduction

Company Wiki Best Practices

Why we built this course

We've seen thousands of companies document their knowledge, and they often have a few things in common. First, they all recognize that they can grow and adapt more quickly when everyone has easy access to information. Second, they often want to learn best practices or tips from other, similar teams. This course offers exactly that. We designed it to teach you some high-level best practices, as well as specific ideas for documenting how you do things.

Who this course is for

This course aims to help anyone who's contributing to documentation on a team. You don't need to be the account administrator to take part. In fact, documentation tends to work best when everyone feels empowered to get involved. The more informed the team is, as a whole, the better the outcome!

How the lessons are structured

Each lesson consists of a one minute video with an overview of the topic. The written material that goes alongside each video dives into greater detail and gives concrete examples.
The first few lessons are foundational, giving you a basic feel for what to document and how to structure information in Tettra. Subsequent lessons become more advanced, giving you a sense of how to document different types of knowledge. For this reason, I'd suggest progressing through the lessons in order.

What you'll learn

After finishing all ten lessons, you'll have a better understanding of what makes for great documentation. Some other things you'll learn:
  • How to foster a culture of documentation
  • The difference between factual, procedural, and implicit knowledge
  • How to communicate well synchronously and asynchronously
  • How to recruit, hire, and onboard people more efficiently and effectively

Action Items: Put it into Practice

We've included some optional action items at the end of each lesson, so you can put things into practice. They're designed to help you get to know some basic Tettra features as you go. These are optional, though, so don't stress if you're not able to tackle them.