Courses How To Setup An Internal Knowledge Base Course Introduction

How To Setup An Internal Knowledge Base

how to set up an internal knowledge base

Why we built this course

Setting up an internal knowledge base is critical to making sure your team grows efficiently. Studies show that knowledge workers spend 20% of their time just searching for the information to do their jobs. Having a centralized repository of answers to repetitive questions will help to reclaim some of that lost time. Over the years, we've helped thousands of companies document their knowledge using Tettra. During that time, we've learned a thing or two ourselves about what works to setup an internal knowledge base quickly and easily. In this course, we've gathered some of the best tips and tricks that helped our customers set up their knowledge base in Tettra. But how can you set up your knowledge base to help encourage adoption, answer repetitive questions, and enable your documentation to grow organically without doing a ton of work? We designed this course to answer just that.

Who this course is for

This course aims to help anyone who is beginning to set up a knowledge base for their team. That being said, you don't need to be the account administrator to get value from this course. Since setting up an internal knowledge base tends to work best when everyone on a team is involved, we’ve also included some helpful tips and best practices for the rest of your team too.

What you need for this course

  • A Tettra account - sign up here if you don’t have one yet
  • 45 minutes

What you'll learn

After finishing all 10 lessons, you'll have built a great foundation for your knowledge base and have gotten the rest of your team involved in the process. Here’s the general workflow of your setup and rollout:
  1. Setup your Categories, Subcategories, and Pages
  2. Connect your Integrations
  3. Invite your Knowledge Holders
  4. Assign Suggestions
  5. Write Pages
  6. Rollout your internal knowledge base to your entire team
You'll also learn:
  • How to get buy in for knowledge sharing from your team
  • How to keep your knowledge up-to-date
  • How to reduce repetitive questions

Action items: Put it into practice

We've included some optional action items at the end of each lesson, so you can put what you’re learning into practice. Each exercise is designed to take less than 10 minutes and help you get to know some basic features of Tettra. These are optional, though, so don't stress if you're not able to dive into them.