Setup Tettra in 2 Minutes
Follow this video to learn how to connect your Google Drive and Slack accounts to setup Tettra’s Slackbot, Kai, to automatically answer your team’s repetitive questions in channels.
Training Videos
Tettra makes it easy to capture the questions your team is asking in chat and save the answers using your existing documents. Then you can re-use your answers in chat to reply to repetitive questions & onboard new teammates faster.
Watch the training videos below to learn more about each part of the product.
Knowledge Base
Tettra’s knowledge base is your single source of truth for your team. Learn how to setup your information heirarchy, import your content, and get your entire team involved in documentation.
Categories & Subcategories
An overview of how to setup topics in Tettra using categories
[1:33]
Publishing & Organizing Pages
An overview of how to create and organize pages in the Tettra knowledge base [1:37]
Working with Page Drafts
Advanced insight for how Drafts work in Tettra [1:39]
Formatting in the Page Editor
Advanced formatting tips when writing pages in the Tettra editor
[2:00]
Saving Time with Templates
Learn how to create reusable page templates in Tettra [2:01]
Knowledge Management
Tettra’s knowledge management features make it easy to keep your content organized and updated.
New Page Requests
Create assignments for your teammates to create new pages [1:50]
Update Page Requests
Create assignments for your teammates to update pages [1:11]
Version History & Reverting Changes
How to keep track of changes to pages and roll back to a previous version [1:34]
Finding Answers
Tettra lets your team easily search and navigate your knowledge base to find the information they need. If they can’t find an answer, they can easily ask a question and assign it to a subject-matter expert.
Navigating the Sidebar
Learn how to find information in Tettra using by browsing the sidebar [1:08]
Questions & Answers
Let your teammates ask questions about anything and pull in your subject-matter experts to answer them. [1:38]
Searching in Tettra: Tips & Tricks
A deep drive into how Tettra’s advanced search works [2:24]
Integrations
Tettra integrates with the tools you’re already using, so your team doesn’t have to learn something new.
Google Workspace
Google Integration Setup
How to integrate Google Drive with Tettra in about a minute [1:09]
Searching for Google Docs in Tettra
Embed Google Drive files into your knowledge base to make them easily searchable for your team [1:43]
Using Google Drive links in Tettra pages
Use links from Google Drive in Tettra pages [1:40]
Slack
Automatic AI Answers in Slack
Setup Kai to automatically answer questions for your team right in Slack [1:23]
How to Summarize & Slack Threads to Tettra
Use Kai to automatically turn threads in Slack into summarized Tettra pages [0:30]
Frequently Asked Questions
Have a question not covered below? Try visiting our help center or ask us on chat
How does the per-user pricing work in Tettra?
A “user” is an account you invite that accepts their invitation. If you deactivate a user, they aren’t counted towards your license total. The number of users you have in Slack does not matter towards your Tettra user count.
What happens after my free trial ends on Scaling or Basic?
Once your free trial ends, you’ll be ask to input a credit card to continue using Tettra.
Do you offer discounts?
Yes, we offer a variety of standard discounts. Paying annually earns you two free months, and joining our customer testimonial program unlocks further savings. Contact our sales team to learn more.
Do you offer discounted pricing specifically for non-profit and educational institutions?
We do! Please reach out to our sales team to learn more.
Do you offer enterprise pricing?
Past 250 licenses, we offer discounted per-user rates to Enterprise customers. Please reach out to our sales team to learn more.
What is the difference between plans and how do I know which one is right for me?
You can schedule time with one of our Tettra experts to see what’s the best plan for your team.
How do I get help with setting up my account?
We have plenty of resources in our support center. If you’d more support or a tour of the product, you can schedule time with one of our product experts.
What languages does Tettra support?
Tettra can support content in any language (yes, even Elvish), but the app itself is English-only for now.
Can I share my Tettra content publicly?
If you are on a paid plan, you can publish individual pages through shared links, or make entire categories visible to people outside your account with external sites.
What happens when I connect to Slack?
Once you connect Slac, your teammates can search Tettra from chat and also unlock a few other superpowers too (watch the videos above to learn more.) We do not spam your teammates with messages from Tettra when you connect the bot.
How does Tettra handle security and compliance?
We use regular backups, encryption in transit and at rest, a PCI Service Provider Level 1 payment processor, and world-class web hosting to keep your data safe. Learn more about how we keep your data safe by reading our Security Overview.
What is Tettra’s uptime?
We know our customers rely on Tettra to get work done and take stability very seriously. Our uptime in the last year was 99.99%. You can view our historical status here.
Can I export my content?
If you do decide you want to export your Tettra content, you can do so at any time via the app setting in HTML format. Our belief is that if you want to stop using Tettra, that’s on us, not you. You can learn more about how to export your content here.
Can I pay by invoice instead of a credit card?
We offer invoicing and alternative payment methods like ACH/wire transfers on our Professional or Enterprise plans.
What tools does Tettra integrate with?
Dive into our integrations list to learn more about which tools Tettra connects to. If something you want Tettra to work with that we don’t currently support, then please reach out to our sales team.
Does Tettra have an API?
Yes, we offer API access on our Scaling and Professional plans.
Who else uses Tettra?
20,000+ organizations all over the world use Tettra as their trusted internal knowledge base. Most teams use Tettra to answer repetitive questions and onboard new teammates faster. Learn more by reading our customer testimonials.