We’ve got exciting news to share—Tettra has acquired Supportman! Supportman sends real-time alerts for Intercom CSAT ratings and a way to track support metrics right inside Slack. This helps support teams follow up with unhappy customers immediately and build a culture of feedback and improvement.
If you’re one of our many customers who use Tettra to manage internal documentation for your support team, we’d love for you to check it out. We’re thrilled about how it will help us bring even more value to you.
Why This Makes Sense for Our Customers
For starters, a lot of our existing users work on support teams that use both Slack and Intercom. Since Supportman connects these two systems together, it’s a natural fit for the kinds of teams we already serve. We think it’s an awesome opportunity to streamline your support workflows in Slack even further.
You might already know one of Tettra’s key features: our AI-powered Slack integration that answers your teammates’ questions using the knowledge you’ve carefully documented. We want it to be ridiculously easy to get answers right when and where your team needs them. Supportman gives us another opportunity to add to our AI in Slack toolkit, and we’re just getting started with what’s possible.
What’s Next for Tettra + Supportman
We’re not directly integrating Tettra and Supportman right off the bat, instead we’re exploring what we can do to take Supportman beyond simple notifications. Our goal is to help support teams keep improving their customer satisfaction (CSAT) with light weight AI-assisted feedback and coaching. We want to make it easier for your team to grow, learn, and deliver the best support possible—and we think Supportman can help us do just that.
We’d also like to connect Supportman to other support systems beyond Intercom.
If you’re interested to get a sneak peek of what we’re cooking up, please get in touch!
If you’re a current Supportman user, nothing will change right now besides updated branding in the Slack app.
Thank You for Being Part of This Journey!
To all our customers and supporters, thank you for being here with us. We’re so grateful for your feedback and for trusting us with your knowledge needs. With Supportman now in the family, we’re more excited than ever about the future. Stick with us—we can’t wait to show you what’s next!
What to do next
- Claim your free Support Manager Handbook. It’s a free 30+ page guide filled with strategies, tactics, and best practices for scaling your support org. Download it here.
- Subscribe to our newsletter to get the latest updates here.
- Set up Internal Documentation with Tettra to start automatically answering the questions you get in Slack. Here’s how.
