Knowledge Management Articles

19 Essential Customer Service Skills for Success in the Tech Industry

Learn the essential customer skills needed to provide excellent customer service, based on years of customer surveys, feedback forms and...

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Customer Experience vs Customer Service: What’s the Difference? 

What is the difference between customer service and customer experience? Which should you focus on? Learn the difference and more.

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12 Tips for Maximizing Slack For Your Customer Support Team

Customer support teams rely heavily on efficient communication and collaboration to deliver exceptional service.  Slack, with its powerful features and...

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Customer Support Enablement: A Quick Overview

How do you stay ahead of the curve in customer support?  It’s customer support enablement.  In this article, we'll delve...

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How to Improve Customer Retention 

We discuss the importance of customer retention, as well as strategies for keeping your customer base intact and loyal.

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Customer Satisfaction Explained

Find out what customer satisfaction is, why it’s important, and how to measure and improve the customer experience within your...

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A Beginner’s Guide to Customer Care: A Quick Overview

Take a deep dive into customer care: what it is, how it differs from customer service, examples of good customer...

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The Ultimate Guide to Empowering Customer Service

We explore what customer service is, why it is important, and highlight the key customer service principles and skills required...

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What is a Customer Success Manager?

We explore what a customer success manager is, what skills are needed for the role, and how it benefits a...

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