Knowledge Management Articles

19 Essential Customer Service Skills for Success in the Tech Industry

Learn the essential customer skills needed to provide excellent customer service, based on years of customer surveys, feedback forms and...

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20 Best Business Productivity Tools for Your Company (Free & Paid)

Optimizing employee productivity has become essential for organizations grappling with ever-growing workloads, intricate projects, and the rise of remote work. ...

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15 Best Slack Apps & Integrations for Team Productivity

Explore some of the best Slack apps available to help you streamline your workday. Check out the Slack App Directory...

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6 Best Bloomfire Alternatives for Knowledge Management

What is Bloomfire? Bloomfire is a popular knowledge management platform that helps organizations centralize and share their internal knowledge base....

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The 7 Best Notion Alternatives for Knowledge Management (Reviewed & Compared)

We’ve gathered the most popular alternatives to Confluence for 2023, along with their strengths, weaknesses, and associated costs.

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20 Best Document Management Software (Overview of Top Tools)

What are the Benefits of Document Management Software?  Accountability and authentication This ensures that document activities are traceable and verifiable....

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What is an Internal Knowledge Base? (Simple Guide)

Setting up an internal knowledge base can provide your company with a serious savings. Learn more about calculating the ROI...

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Customer Experience vs Customer Service: What’s the Difference? 

What is the difference between customer service and customer experience? Which should you focus on? Learn the difference and more.

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Confluence vs Sharepoint: What’s Best for Knowledge Management? 

Confluence and Sharepoint offer features that promote knowledge management and collaboration, but the two have key differences. 

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15 Best Internal Communication Software for Your Team

TL;DR: MS Teams and Slack are the top 2 choices for instant communication, and Tettra is the choice for internal...

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15 Best Software Documentation Tools (Reviewed & Compared)

TL;DR: Tettra is the best software documentation tool for growing teams. Also consider Dropbox Paper, Document 360, and Scribe. How...

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Tettra vs. Notion: Compare for Knowledge Management

TL;DR: Tettra has more verification and knowledge management workflows than Notion. If you use Slack, Tettra is one of the...

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Slite vs. Notion: Compare for Knowledge Management

TL;DR: Slite is better for teams, Notion is better for individuals. If you need an alternative, try Tettra for a...

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14 Best Dropbox Paper Alternatives for Knowledge Management (2024)

What is Dropbox Paper Used For? Dropbox Paper is a collaborative document-editing service developed by Dropbox. It is a web-based...

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Slab vs. Notion: Compare for Knowledge Management (2024)

Slab and Notion are both knowledge management tools that allow teams to store, organize, and share information. However, there are...

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11 Best Knowledge Management Tools & Software (Reviews + Comparison)

We cover everything you need to know about knowledge management tools, their benefits, and how to choose the right one...

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Notion vs Confluence: Compare for Knowledge Management

Compare Notion and Confluence for knowledge management, and see which one is right for you.

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9 Best AI-Powered Knowledge Bases & Software for 2023

With the launch of ChatGPT, Google Bard, Amazon Large Language Models, and Microsoft Bing, businesses across industries have become interested...

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