“We needed to find a new knowledge base tool we could use for everybody. Very quickly after launching, the number of redundant questions decreased. Managers direct people to look in Tettra first, since the answer is usually there.”

“By the time we hired a new person, trying to train her became a nightmare. Having Tettra documentation accessible and up to date is key in reducing resolution times and raising satisfaction.”

“When we rolled Tettra out, the company took to it like fish to water. They started asking questions, making suggestions, making new articles. Within two weeks, everybody was using it.”