How Customer Service Teams Use Tettra

Tettra is an internal knowledge management platform powered by AI for service teams that helps onboard new reps faster, drive agent productivity, and increase CSAT scores

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Create a knowledge base for your agents in no time

Quickly pull together your team’s existing internal SOPs, documentation, help guides, real-time product updates, and much more — into a searchable, single source of truth for your support team. Or write new documentation in our easy-to-use editor.

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Instant answers for your agents, powered by AI

Tettra’s AI-powered bot, Kai, instantly answers questions for your agents using your support team’s internal knowledge base. If Kai can’t find an answer, it routes the question to the right subject matter expert to answer it, then can reuse that answer later for similar questions.

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Ensure your internal knowledge base is always accurate

Tettra’s purpose-built workflows make sure that your subject matter experts document their knowledge and regularly audit & update their content—ensuring that your AI always has accurate information to use for answers.

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Access your knowledge base right in Slack

Tettra automatically detects questions in Slack and provides instant answers to your agents using your knowledge base content.

Now, your agents get faster, more accurate answers when they’re resolving customer issues, improving your response times and CSAT score.

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Fortnox uses Tettra to reduce customer response times and increase agent happiness.

The challenge: Fornox’s agents couldn’t search efficiently in their previous knowledge base and when agents were able to find an answer, it was often out of date.

“With Tettra, it’s always fast and accurate to search for information that we have in our knowledge base. We found that the agents were more efficient, they could find the information easily, and they could also edit the information easily.”

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Internal Knowledge Base

Give your teams a single source of truth.

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Slack Integration

Answer questions where you work.

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Knowledge Management System

Keep pages up to date with routine checks.

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Google Workspace Integration

Link all your existing documents in Tettra.

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Tettra’s helpful AI assistant.

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Quickly invite read-only and guest users. Set up private categories.

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Usage analytics

Prove the ROI of your knowledge base with detailed monthly analytics.

Full-featured API

Build your own knowledge workflows with our API.

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Start your service team knowledge base

Create a knowledge base your support team will actually use.

First 30 days free. We guarantee you’ll be hooked.

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