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Dive into the demo

Tettra makes it easy to capture the questions your team is asking in chat and save the answers using your existing documents. Then you can re-use your answers in chat to reply to repetitive questions & onboard new teammates faster. Watch the demo to learn more.

Knowledge Base

Tettra’s knowledge base is your single source of truth for your team. Learn how to setup your information heirarchy, import your content, and get your entire team involved in documentation.

Categories

Categories

An overview of how to setup topics in Tettra using categories
[2:42]

Creating and Updating Pages

Creating & Updating Pages

An overview of how to create pages in the Tettra knowledge base [4:30]

Page Requests

Page Requests

Create assignments for your teammates to create and update pages [2:41]

Finding Answers

Tettra’s lets your team easily search and navigate your knowledge base to find the information they need. If they can’t find an answer, they can easily ask a question and assign it to a subject-matter expert.

Navigating and Searching

Navigating & Searching

Learn how to find information in Tettra using by browsing or searching [1:08]

Questions and Answers

Questions & Answers

Let your teammates ask questions about anything and pull in your subject-matter experts to answer them.

Integrations

Tettra’s integrates with the tools you’re already using, so your team doesn’t have to learn something new.

Slack Integration

Slack

Capture questions and find answers right inside Slack, and push Tettra notifications into chat [2:42]

Google Workspace Integration

Google Workspace

Tettra integrates with Google Workspace to sync in your existing Googel Drive files and Google Groups [2:41]

Microsoft Teams Integration

Microsoft Teams

Let Tettra’s Microsoft Teams bot answer repetitive questions for you [4:30]

Frequently Asked Questions

Have a question not covered below? Try visiting our help center or ask us on chat
How does the per-user pricing work in Tettra?

A “user” is an account you invite that accepts their invitation. If you deactivate a user, they aren’t counted towards your license total. The number of users you have in Slack or Microsoft Teams does not matter towards your Tettra user count.

What happens when I add my 11th user on the Starting plan?

When you reach your 11th user, you’ll be asked to pay $10/user for all users, so 11 users users would be $110/month.

What happens after my free trial ends on Scaling?

Once your free trial ends, you’ll be ask to input a credit card to continue using Tettra.

Do you offer discounts?

Yes, we offer a variety of standard discounts. Paying annually earns you two free months, and joining our customer testimonial program unlocks further savings. Contact our sales team to learn more.

Do you offer discounted pricing specifically for non-profit and educational institutions?

We do! Please reach out to our sales team to learn more.

Do you offer enterprise pricing?

Past 250 licenses, we offer discounted per-user rates to Enterprise customers. Please reach out to our sales team to learn more.

What is the difference between plans and how do I know which one is right for me?

You can schedule time with on of our Tettra experts to see what’s the best plan for your team.

How do I get help with setting up my account?

We have plenty of resources in our support center. If you’d more support or a tour of the product, you can schedule time with one of our product experts.

What languages does Tettra support?

Tettra can support content in any language (yes, even Elvish), but the app itself is English-only for now.

Can I share my Tettra content publicly?

If you are on the Scaling or Enterprise plan, you can publish individual pages through shared links, or make entire categories visible to people outside your account with public categories.

What happens when I connect to Slack or Microsoft Teams?

Once you connect Slack or Microsoft Teams, your teammates can search Tettra from chat and also unlock a few other superpowers too (watch the videos above to learn more.) We do not spam your teammates with messages from Tettra when you connect the bot.

How does Tettra handle security and compliance?

We use regular backups, encryption in transit and at rest, a PCI Service Provider Level 1 payment processor, and world-class web hosting to keep your data safe. Learn more about how we keep your data safe by reading our Security Overview.

What is Tettra’s uptime?

We know our customers rely on Tettra to get work done and take stability very seriously. Our uptime in the last year was 99.99%. You can view our historical status here.

Can I export my content?

If you do decide you want to export your Tettra content, you can do so at any time via the app setting in HTML format. Our belief is that if you want to stop using Tettra, that’s on us, not you. You can learn more about how to export your content here.

Can I pay by invoice instead of a credit card?

We offer invoicing and alternative payment methods like ACH/wire transfers on our Enterprise plan.

What tools does Tettra integrate with?

Dive into our integrations list to learn more about which tools Tettra connects to. If something you want Tettra to work with that we don’t currently support, then please reach out to our sales team.

Does Tettra have an API?

Yes, we offer API access on our Scaling and Enterprise plans.

Does Tettra offer a self-hosted or on-premise option?

We don’t currently offer a self-hosted version of Tettra. All of Tettra’s servers are securely hosted on Salesforce Heroku and Amazon Web Services, which maintain a variety of industry standard compliance certifications, including SOC 1 and SOC 2, PCI Level 1, and ISO 27001. You can learn more about our security practices on our Security Overview.

Who else uses Tettra?

20,000+ organizations all over the world use Tettra as their trusted internal knowledge base. Most teams use Tettra to answer repetitive questions and onboard new teammates faster. Learn more by reading our customer testimonials.

Start building your internal knowledge base today

Fewer repetitive questions for you and faster answers for your team.

We guarantee you’ll be hooked.

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