Customer Service Articles

34 Customer Service and Call Center Scripts Your Support Team Can Use Today

In this blog post, we'll explore various customer service call center scripts and how implementing these strategies can significantly improve...

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32 Customer Service Software for Your Support Team (Best Digital Tools List)

Below, we broke down many of the top customer support tools, giving you a high level overview of what each...

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How To Set Effective Customer Service Team Goals (SMART & FAST)

Why set customer service team goals?  Customer service team goals are crucial because they directly impact the quality of customer...

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Customer Support vs. Customer Success: What Are The Differences?

In today’s dream-of-being-a-unicorn SaaS environment, the terms “customer support” and “customer success” are thrown around alot; often interchangeably.  But what...

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13 Customer Service Response Examples for Common Questions

Navigating customer service in the SaaS industry requires tact, empathy, and a deep understanding of your product. This guide presents...

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Should You Outsource Customer Service?  (Pros & Cons)

You experience massive seasonal spikes in volume. Every year, your team scrambles to hire and onboard new agents during the...

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How To Write Great Knowledge Base Articles (9 Tips)

What is a Knowledge Base Article? A knowledge base article is an invaluable resource designed to provide comprehensive information on...

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13 Best Intercom Integrations & Apps for Your Customer Service Team

This guide dives into the most impactful Intercom integrations, spotlighting how they fortify customer support, enrich customer data, and streamline...

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How to Create a Content Plan for Your Support Team

Here on the Tettra blog, we’ve recently covered the different types of support documentation and how to create great customer...

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What Are Customer Support Operations? (Your Quick Guide)

Customer support operations is a critical component within your customer service. These teams hold a pivotal role in amplifying a...

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10 Best Help Desk Software for Your Support Team

In this guide, we're diving into the best options available now. Each one, from Zendesk to Kustomer, has its own...

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Internal vs External Knowledge Bases (And Why You Need Both)

A great knowledge base can be a power-up for your customer service team and your customers.  That’s because a knowledge...

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What is Customer Success? (Your Simple Guide)

Customer success is both a strategy and a business function.  As a strategy, customer success is about recognizing that if...

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How to Create Great Support Documentation For Customers (And Your Team)

Congrats! You’re heading up the efforts to create documentation for your support team. It’s a great privilege. “But I have...

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What is Customer Service? (FAQs & What You Need to Know)

We explore what customer service is, why it is important, and highlight the key customer service principles and skills required...

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How To Use Customer Enablement for Business Growth

What is Customer Enablement? Customer Enablement represents a pivotal strategy in modern business operations, aimed at empowering customers with the...

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The 6 Major Types of Customer Service Documentation You Definitely Need

Support teams are constantly dealing with change. They’re forced to think on their feet, adjust on the fly, and have...

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4 Effective Customer Service Workflows Explained (Your Cheat Sheet)

Whether your ticket volume feels manageable or overwhelming right now, there’s no getting around the importance of building out smooth...

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