Customer Service Articles

21 “Get to Know You” Questions for Customer Support & Service Team Members

Cohesion within your customer support team is paramount. Introducing 'Get to Know You' questions in team meetings can transform them...

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The Top 6 Skills Every Customer Service Team Lead Should Have

At different points in any given day, a customer service team lead might be delivering coaching and feedback, handling an...

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How To Create a Knowledge Base for Customer Support

At Tettra, we understand that a customer support knowledge base is more than just a repository of information; it's a...

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33 Creative Ideas For Customer Service & Customer Support Team Names

A customer service team's name is more than just a label; it's a symbol of identity, ethos, and commitment. As...

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19 Customer Service Skills That Every Support Team Should Have

Learn the essential customer skills needed to provide excellent customer service, based on years of customer surveys, feedback forms and...

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Customer Experience vs Customer Service: What’s the Difference? 

What is the difference between customer service and customer experience? Which should you focus on? Learn the difference and more.

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Customer Support Enablement: A Quick Overview

How do you stay ahead of the curve in customer support?  It’s customer support enablement.  In this article, we'll delve...

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How to Improve Customer Retention 

We discuss the importance of customer retention, as well as strategies for keeping your customer base intact and loyal.

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Customer Satisfaction Explained

Find out what customer satisfaction is, why it’s important, and how to measure and improve the customer experience within your...

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A Beginner’s Guide to Customer Care: A Quick Overview

Take a deep dive into customer care: what it is, how it differs from customer service, examples of good customer...

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What is a Customer Success Manager?

We explore what a customer success manager is, what skills are needed for the role, and how it benefits a...

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