A “user” is an account you invite that accepts their invitation. If you deactivate a user, they aren’t counted towards your license total. The number of users you have in Slack does not matter towards your Tettra user count.

Once your free trial ends, you’ll be ask to input a credit card to continue using Tettra.

Yes, we offer a variety of standard discounts. Paying annually earns you two free months, and joining our customer testimonial program unlocks further savings. Contact our sales team to learn more.

We do! Please reach out to our sales team to learn more.

Past 250 licenses, we offer discounted per-user rates to Enterprise customers. Please reach out to [email protected] with your inquiry.

You can schedule time with one of our Tettra experts to see what’s the best plan for your team.

We have plenty of resources in our support center. If you’d more support or a tour of the product, you can schedule time with one of our product experts.

Tettra can support content in any language (yes, even Elvish), but the app itself is English-only for now.

If you are on a paid plan, you can publish individual pages through shared links, or make entire categories visible to people outside your account with external sites.

Once you connect Slac, your teammates can search Tettra from chat and also unlock a few other superpowers too (watch the videos above to learn more.) We do not spam your teammates with messages from Tettra when you connect the bot.

We use regular backups, encryption in transit and at rest, a PCI Service Provider Level 1 payment processor, and world-class web hosting to keep your data safe. Learn more about how we keep your data safe by reading our Security Overview.

We know our customers rely on Tettra to get work done and take stability very seriously. Our uptime in the last year was 99.99%. You can view our historical status here.

If you do decide you want to export your Tettra content, you can do so at any time via the app setting in HTML format. Our belief is that if you want to stop using Tettra, that’s on us, not you. You can learn more about how to export your content here.

We offer invoicing and alternative payment methods like ACH/wire transfers on our Professional or Enterprise plans.

Dive into our integrations list to learn more about which tools Tettra connects to. If something you want Tettra to work with that we don’t currently support, then please reach out to our sales team.

Yes, we offer API access on our Scaling and Professional plans.

20,000+ organizations all over the world use Tettra as their trusted internal knowledge base. Most teams use Tettra to answer repetitive questions and onboard new teammates faster. Learn more by reading our customer testimonials.