How To Use Slack for Knowledge Management (5 Suggestions)

Josh Spilker
May 17, 2023

Your team (probably) logs into Slack everyday to discuss tasks, projects, how to do what, and who’s doing what. 

You’re adding lots of information and institutional knowledge to Slack. 

Don’t waste it.

Leverage that to your company’s advantage. 

By surfacing that info from Slack, you can increase productivity and ensure that important information is easily accessible to everyone who needs it.

Here’s a guide on how you can use Slack for better knowledge sharing:

  1. Create Channels for Topics

One of the best ways to use Slack for knowledge management is to create channels for various topics. For example, you could create a channel for marketing, sales, or customer service. 

Within these channels, team members can discuss various topics related to their specific area of work and share important information that others can reference later.

  1. Use Threaded Conversations

Slack allows you to use threaded conversations, which can be very helpful for knowledge management. When a team member starts a conversation about a specific topic, others can add their input by replying to the thread. This keeps the conversation organized and easy to follow, and ensures that important information doesn’t get lost in a sea of messages.

  1. Integrate with Other Tools

Slack integrates with a wide range of other tools, such as Tettra, Google Drive, Trello, and Asana. By integrating these tools with Slack, you can make it easier for your team to access important documents and information. 

For example, if someone asks you a question about the company’s policy on a particular issue, you can create a page about that in Tettra and then refer all future questions to that page: 

Tettra also has several helpful Slack commands and shortcuts to make it easier to capture a question and then turn into a page in your knowledge base: 

  • Searching for pages: Type /tettra find {query} to search your knowledge base. 
  • Creating pages: Type /tettra new {title} to create a new page. 
  • Request a page: Type /tettra request {title} to request a page. 
  • Request a page assigned to a user: Type /tettra request @user {title} to request a page from that user. 
  • Help: Type /tettra help to view a list of commands as shown below.

Even more Slack tips, if you need them.

  1. Encourage Documentation

Documenting important information is crucial for knowledge management, and Slack makes it easy to do so. By encouraging team members to document important information in Slack, such as meeting notes or project updates, you can ensure that everyone has access to the same information. 

You can even use Slack’s search functionality to quickly find specific information from past conversations.

  1. Create a Knowledge Base 

With the Tettra/Slack Wiki integration, you can connect certain categories to channels and then push important company policies and docs to those channels.

This can be used to store important information, such as company policies or frequently asked questions. By keeping this information in one place, you can ensure that everyone has access to the same information and reduce the likelihood of confusion or misunderstandings.

By using Slack for knowledge management, you can ensure that your team is always informed and productive and that the information people need is right where they need it.