How Customer Service Teams Use Tettra
Tettra is an internal knowledge management platform powered by AI for service teams that helps onboard new reps faster, drive agent productivity, and increase CSAT scores
Free 30-day trial for all AI features
Create a knowledge base for your agents in no time
Quickly pull together your team’s existing internal SOPs, documentation, help guides, real-time product updates, and much more — into a searchable, single source of truth for your support team. Or write new documentation in our easy-to-use editor.
Instant answers for your agents, powered by AI
Tettra’s AI-powered bot, Kai, instantly answers questions for your agents using your support team’s internal knowledge base. If Kai can’t find an answer, it routes the question to the right subject matter expert to answer it, then can reuse that answer later for similar questions.
Ensure your internal knowledge base is always accurate
Tettra’s purpose-built workflows make sure that your subject matter experts document their knowledge and regularly audit & update their content—ensuring that your AI always has accurate information to use for answers.
Access your knowledge base right in Slack
Tettra automatically detects questions in Slack and provides instant answers to your agents using your knowledge base content.
Now, your agents get faster, more accurate answers when they’re resolving customer issues, improving your response times and CSAT score.
Fortnox uses Tettra to reduce customer response times and increase agent happiness.
The challenge: Fornox’s agents couldn’t search efficiently in their previous knowledge base and when agents were able to find an answer, it was often out of date.
“With Tettra, it’s always fast and accurate to search for information that we have in our knowledge base. We found that the agents were more efficient, they could find the information easily, and they could also edit the information easily.”
Explore more resources
Internal Knowledge Base
Give your teams a single source of truth.
Slack Integration
Answer questions where you work.
Knowledge Management System
Keep pages up to date with routine checks.
Google Workspace Integration
Link all your existing documents in Tettra.
Kai
Tettra’s helpful AI assistant.
Permissions
Quickly invite read-only and guest users. Set up private categories.
Usage analytics
Prove the ROI of your knowledge base with detailed monthly analytics.
Full-featured API
Build your own knowledge workflows with our API.