The AI Answer Generator from Tettra: What Can It Do?

Tettra’s AI answer generator — named Kai— is a sophisticated feature that harnesses the power of artificial intelligence to provide precise, context-driven answers from your company’s knowledge base.

This tool stands out for its ability to understand and interpret user queries, delivering the most relevant information in an instant.

Check out how it works:

The ability to quickly access accurate information is not just convenient, it’s essential. That’s where Tettra’s AI answer generator comes in, a game-changer in knowledge management.

As a leading knowledge management solution, Tettra is renowned for its user-friendly interface and robust features. Learn more about the Tettra AI Answer Generator below.

How Does The AI Answer Generator Work?

Ask & Get Answers From Your Knowledge Base

When a question is asked in Slack or in Tettra, the AI answer generator quickly scans through the entire knowledge base. Questions can be about anything that you’ve created documents for, such as company policies, project details, or client information. Using its advanced algorithms, it identifies the most relevant information and presents it in a concise, easy-to-understand response, complete with reference pages.

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Assign in Tettra

If the AI Answer Generator can’t find an answer or an answer doesn’t exist, Kai, the AI assistant, will direct you to create a question in Tettra’s intuitive Q-and-A system. Kai will assign the question to the proper subject matter expert to answer.
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Verify and Curate

Once assigned, the subject matter expert (SME) can answer the question once and only once. The answer is stored in Tettra. The next time the question is asked, Kai will surface it, ensuring your team has accurate, usable information.

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Use And Find Info

With a knowledge base full of verified, discoverable information, Kai empowers your team to easily find answers using plain language, increasing efficiency and decreasing strain on your subject matter experts.
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The Key Benefits of Using An AI Answer Generator

While Tettra is not the only knowledge management software to incorporate artificial intelligence, it is the only KMS to employ this new technology in a way that directly solves the problems stopping companies from having easy access to important knowledge.

Benefit #1: Time Efficiency

With rapid responses, employees spend less time searching for information and more time on productive tasks.

Benefit #2: Accuracy and Relevance

Kai ensures that the answers provided are not just quick but also accurate and highly relevant to the query and what’s being asked.

Benefit #3: Continuous Learning

Tettra’s AI learns from each interaction, becoming more efficient over time in understanding and responding to queries.

Benefit #4: Reduced Workload

It significantly reduces the workload on your experts, and cuts out the “quick questions” and shoulder tapping, because the repetitive and common questions are handled by the AI.

AI Answer Generator FAQ

Can you give me an example of how the AI Answer Generator could work?

Imagine a scenario where a new employee needs to understand the company’s expense reporting process. Instead of sifting through documents or waiting for human responses, they simply ask the question and receive an instant, accurate answer from Tettra’s AI. Or, what about a new product features? Your customer support team can ask Kai in Tettra, which will review the product release notes and then provide an answer, along with a reference page.

What does Tettra integrate with?

Tettra’s AI answer generator seamlessly integrates with popular platforms like Slack, MS Teams, and Google Docs. This means that no matter where your team collaborates, Tettra’s AI is there to assist.

“Tettra has taken our shared knowledge to the next level. Honestly, I can’t imagine trying to replicate what we’ve done with Tettra in any other way.”

Jessica Vionas-Singer avatar

Jessica Vionas-Singer

Senior Director of Marketing at Smartbug

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