Knowledge Management Articles

Create a Knowledge Base in 5 Steps

An internal knowledge base is an immensely powerful tool that helps entire organizations capture, store and distribute their information effectively....

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The Best FAQ Software List for 2024

FAQ software simplifies information delivery by providing a central platform where users can find answers to commonly asked questions.  This...

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Institutional Knowledge: What It Is & How to Use It

When the BP oil rig exploded in the Gulf of Mexico in 2010 — taking 11 lives and spoiling the aquatic ecosystem...

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What is Tribal Knowledge and How to Capture it Before It’s Too Late

Think about these two employees at a company like yours: The seasoned employee who knows how to pull the monthly...

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How To Build Effective Product Documentation for Your Internal Knowledge Base (9 Steps)

Imagine a spot where internal stakeholders can find all the important information about a product.  This happens in an internal...

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7 Best Standard Operating Procedure (SOP) Software & Tools in 2024

1. Tettra Tettra can be effectively employed as a solid standard operating procedure (SOP) software tool to enhance process documentation...

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Bloomfire vs Confluence (and Tettra)

Picking the right knowledge management tool is crucial for your team's productivity. In this article, we’ll compare Bloomfire and Confluence,...

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Coda vs Confluence (and Tettra)

Picking the right knowledge management tool is crucial for your team's productivity. In this article, we’ll compare Coda and Confluence,...

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Coda vs Notion vs Confluence (and Tettra)

The right knowledge management tool can make all the difference. Coda, Notion, Confluence, and Tettra each bring something unique to...

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15 Best Internal Communication Software for Your Team

According to a recent study by Gallagher, 68% of employers plan to reset their internal communication strategies to adapt to...

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Guru vs. Notion for Knowledge Base? Compare the Tools

Guru: What does it do? Guru is a collaboration software that enables you to capture information and knowledge. You can...

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Confluence vs Sharepoint: What’s Best for Knowledge Management? 

Confluence and Sharepoint offer features that promote knowledge management and collaboration, but the two have key differences. 

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What Is A Company Knowledge Base? Best Practices for 2024

What is a company knowledge base? A knowledge base is a centralized and organized collection of information that can be...

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What to Know About Corporate Knowledge Management For Your Company

Whether you're a seasoned knowledge manager or new to the field, this guide will equip you with the tools and...

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Knowledge Base vs Intranet: Do You Need Both? 

Efficient team collaboration is crucial, especially in the post-COVID digital workplace. You've probably heard of two tools that organizations use...

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What is First Contact Resolution? 6 Best Practices to Transform Customer Interactions

As an agent, the ideal customer interaction probably looks something like this: You pick up a call from a frustrated...

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How Effective Team Documentation Boosts Productivity: Tips and Tools for Success

Why Team Documentation is Important Team documentation is the backbone of effective collaboration, serving as the repository of knowledge and...

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9 Best Company Wiki Software Tools For Your Company

Imagine running a business where everyone knows where to find crucial documents, understands the company's processes, and keeps abreast of...

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