While Quip is popular, it only works well for documents in Salesforce. This blog post will explore the best Quip alternatives for knowledge management and capturing standard operating procedures beyond Quip.
What is the purpose of Quip?
Quip is an online collaboration platform designed to help teams work together more easily, allowing for real-time document editing and easy information sharing. Quip is also integrated with Salesforce, which allows for deeper collaboration between both systems. Quip offers a range of features to help teams collaborate effectively, including document collaboration, real-time editing, and easy sharing options.
Does Salesforce own Quip?
Yes, Quip is owned by Salesforce.
Quip was founded in 2012 by Bret Taylor and Kevin Gibbs. In 2016, Salesforce acquired Quip for $750 million, making it a wholly-owned subsidiary of Salesforce.
Since the acquisition, Quip has been integrated into the Salesforce platform, allowing users to access Quip documents from within Salesforce and collaborate in real-time.
This integration has streamlined communication and productivity for Salesforce users, making it easier for them to collaborate and share information. Additionally, Quip has expanded its capabilities beyond document collaboration to include project management, task tracking, and team chat, further enhancing the Salesforce user experience.
Can you use Quip for knowledge management?
Quip is designed more for collaboration and real-time editing and lacks some of the features necessary for effective knowledge management. For example, Quip does not offer an internal knowledge base or a dedicated search function.
What are the key features of Quip?
Some of the key features of Quip include:
- Real-time document editing
- Document collaboration
- Easy sharing options
- Integration with Salesforce
- Mobile apps for iOS and Android
What are the Best Quip Alternatives in 2024?
Looking for what Quip does but want something outside of the Salesforce ecosystem? Here are the best alternatives.
1. Tettra
Best used for knowledge management and answering repetitive questions.
Tettra is an internal knowledge base, wiki and knowledge management solution that helps teams — customer support teams especially — answer repetitive questions.
The process in Tettra works like this: Team members ask questions in Tettra, and then answers are shown via the Tettra platform or in Slack.
If there isn’t a current answer, teams can ask in-house experts to respond, and create a policy or process. Team members send their appreciation and the workflow starts again.
That knowledge management workflow is easy for your team to grasp.
Tettra has a streamlined interface that is beginner-friendly with question and answers features, as well as content verification which keeps knowledge base content up-to-date.
Tettra also includes an intuitive UI and Slack integration, allowing users to utilize the knowledge base without leaving the popular messaging app.
Features
- AI in Tettra (called Kai) uses advanced AI models to search a team’s Tettra content for answers to any question and can understand questions asked in natural language. It can find answers even if an exact keyword match doesn’t show up in a Tettra page.
- Kai can be used for search by posting a question to Tettra and clicking the ‘Ask Kai’ button or by directly asking the bot in Slack. If Kai doesn’t find a suitable answer, the question can be posted to the subject matters on the team to get an answer from a human. Kai can also automatically generate tags for any page, which can be used to search for a given topic across all Tettra pages.
Learn more about Kai in Tettra.
Tettra is best for these type of teams:
- Customer support and success teams that need a central place to find correct answers quickly
- Operation teams for fast-growing teams for policies and procedures
Tettra offers a full suite of tools for sharing knowledge. With Tettra, you’ll get:
- AI-powered workflows
- Q&A workflow to capture questions
- Knowledge base to document answers
- Knowledge management features to keep content up to date.
- Integrations with chat tools to make sure your team actually uses Tettra
Review:
“When we rolled [Tettra] out, the company took to it like fish to water. It’s such an intuitive tool that people immediately just started using it. They started asking questions, making suggestions, making new Tettra articles when it made sense within their department. Within two weeks, everybody was using it.”
– Jessica Vionas-Singer, Director of Inbound Marketing at SmartBug
2. Slack
Best used for team messaging and collaboration.
Slack is a team messaging platform that enables users to communicate and collaborate in real time. It allows team members to send direct messages or create channels for group conversations, share files, and integrate with other tools for enhanced productivity.
While Slack is great for team communication and project coordination, there may be better choices for knowledge management, like Tettra. Questions and comments within Slack channels can become scattered and difficult to locate, leading to potential knowledge gaps.
- Learn more about Slack knowledge management
Features:
- Integrations: Slack integrates with various other tools, such as Tettra, Google Drive, Trello, and Asana, making it a central hub for team collaboration.
- Customization: Users can customize their Slack channels with emojis, custom themes, and even bots to automate certain tasks.
- Search functionality: Slack’s search functionality allows users to easily search for messages, files, and conversations, making it easy to find important information.
Review
“Since we employ workers from several nations, Slack is used for general communication, conference calls, and screen sharing. The setup process is simple. I can share our screen and participate in conference calls thanks to it. I can design various channels as well. That works on both our phone and Laptop.”
– TrustRadius
3. Google Drive/Docs
Best used for cloud storage with document and project-sharing capabilities.
Google Drive or Docs is a cloud-based productivity suite that offers a range of tools for creating, sharing, and collaborating on documents, spreadsheets, and presentations. It allows users to store files in the cloud and access them from anywhere while providing real-time collaboration features for team members to work together on projects.
While Google Drive is a great cloud-based file storage system and collaborative document editor, there may be a better platform for knowledge management due to its lack of organizational features and difficulty tracking changes.
On the other hand, Tettra provides a more comprehensive and intuitive solution for managing knowledge within teams, with features such as team wikis, content templates, and robust search capabilities.
Features:
- Real-time collaboration: Multiple users can work on the same document simultaneously, making tracking changes easy and ensuring everyone is up-to-date.
- Built-in templates: Google Docs offers a range of pre-built templates for different types of documents, making it easy to get started and maintain consistency across documents.
- Accessibility: Google Drive is accessible from anywhere with an internet connection, and documents can be shared with anyone with a Google account.
Learn more about how to organize Google Docs and additional Google Docs features.
Review
“I like how compact the Google Workspace is, especially what is included on the workspace, like you can use multiple office apps. Not only that, it helps with managing your workloads, and instead of working offline, you can have it uploaded on your google drive and share it with appropriate people you deem worthy. Plus, not only is it for work, but it is also available for recreational purposes such as podcasts, drawings for something you have in mind, all with unlimited access.”
– G2
4. Microsoft OneDrive
Best used for drafts, slide decks, and spreadsheets
Microsoft OneDrive is a cloud-based file storage and sharing platform that offers a range of features for team collaboration and communication.
While primarily designed for file storage and sharing, it can also be an alternative to Quip for basic knowledge management.
OneDrive provides an intuitive interface for file storage and sharing, with the ability to create and share folders and documents with team members.
It also includes built-in features like real-time co-authoring and commenting, allowing teams to collaborate on documents and projects.
Features:
- Microsoft Office integration – OneDrive integrates seamlessly with Microsoft Office, allowing users to create and edit documents, spreadsheets, and presentations directly within the platform.
- Version history – OneDrive provides version history for all files, allowing users to track changes and revert to previous versions as needed.
- Mobile accessibility – OneDrive is accessible from mobile devices, making it easy for users to access and collaborate on files from anywhere.
Review
I love how easy it is to use once configured, it’s almost intuitive to use. it was very easy to integrate it into the company so that employees could use it, so that they can have their information readily available and use it on a daily basis in their daily tasks.
– G2
5. Notion
Best used for note-taking, creating workflows, journaling, and project management.
Notion is a flexible and versatile tool that allows you to take notes, create to-do lists, and manage projects. It also offers advanced features like databases, calendars, and timelines, making it a great option for teams that need to organize complex projects. However, Notion is not designed for knowledge management, and its flexibility can sometimes be overwhelming.
It’s important to note that while Notion is a highly versatile and customizable tool, some users have found it to be better suited for personal knowledge management rather than team collaboration.
Due to its flexible structure and customizability, there may not be a clear “definitive source of truth” within Notion, which could potentially lead to confusion or inconsistencies.
That being said, Notion still offers many valuable features for team collaboration, such as shared databases, task tracking, and integrations with other tools. It ultimately comes down to each team or organization’s specific needs and preferences when deciding whether Notion fits their knowledge management and collaboration needs.
Best Features:
- Powerful database functionality: Notion allows users to create databases and tables that can be customized with various data types and rich media, enabling them to store, organize, and track information in a structured manner.
- Flexible content creation: Notion provides a flexible canvas where users can create and organize various content types, such as notes, tasks, wikis, and even full-fledged project management boards.
- Customizability: Notion is highly customizable, allowing users to create templates, workflows, and automation to fit their specific use case and team needs.
Review:
“Notion is a powerful tool that allows us, in a single access point, to manage all aspects of the execution of each project that we carry out with our staff, aiming to increase efficiency and deliver the product in the time offered to our customers. In Notion, all project work is managed interactively, with effective schedule organization for deliverables, saving us time and keeping budget on schedule.”
– TrustRadius
5. Confluence
Best used to help teams to collaborate and share knowledge efficiently.
Confluence is a popular tool for knowledge management and collaboration among software development teams. It offers features like document collaboration, task management, and content organization. However, some users find it clunky and hard to use, which can be expensive for larger teams. Smaller teams may find its interface complex and difficult to navigate, and it may need to be more user-friendly when creating and organizing content.
On the other hand, Tettra provides a simple and intuitive platform for creating and managing knowledge, with features such as content templates and easy-to-use search functionality that can help teams quickly find the information they need.
Features:
- Robust Page Creation and Editing: Confluence offers an easy-to-use interface for creating and editing pages, with the ability to add rich text, images, and videos, as well as embed other content like spreadsheets or code snippets.
- Powerful Search Functionality: With Confluence’s powerful search feature, users can quickly find the information they need by searching across all pages, comments, and attachments in the platform.
- Integration with Jira and Other Tools: Confluence integrates seamlessly with other Atlassian tools like Jira, enabling teams to link relevant pages and issues easily and providing a centralized collaboration and knowledge management platform.
Review:
“The Space in which I am creating the document can be tricky at times. I was troubled for a week with this. if the document was created in my space or teams space or organization’s space is confusing at times. Also as your organization grows, the pricing can get a bit steep, which might not suit everyone’s budget.
– G2
6. Helpjuice
Best used to scale your customer support and collaborate better with your team.
Helpjuice is a knowledge management platform that offers advanced search functionality and analytics to help teams manage and improve their knowledge base.
It is particularly useful for customer support teams, as it allows you to create and organize articles to help customers find the information they need. However, it is primarily designed for external support, and there may be better options for internal knowledge management for customer support teams, like Tettra.
Best Features:
- Advanced search functionality – HelpJuice offers powerful search capabilities, including natural language processing and advanced filtering options, allowing users to find the information they need quickly.
- Customization options – HelpJuice allows users to fully customize their knowledge base, including branding, design, and content organization, to fit their needs.
- Analytics and reporting – HelpJuice provides detailed analytics and reporting on user engagement and knowledge base performance, enabling teams to improve their knowledge management strategy continually.
Review:
“Wish that it was more compatible with Microsoft Office products such as Word, Excel, PowerPoint, etc. However, there are ways to work around those particulars and the Helpjuice team has been more than accommodating when needed.”
– G2
7. Slab
Best used for organizing and managing company documentation and collaborating using a real-time editor.
Slab is a knowledge management platform that offers a streamlined interface for creating, organizing, and sharing knowledge within your team. It provides features like version control, task management, and team analytics to help you stay on top of your knowledge management efforts. Slab’s clean and intuitive interface makes it easy to use, but some users may need more advanced features.
Best Features:
- Rich editing capabilities – Slab offers a range of rich editing capabilities, including adding images, videos, and code snippets, as well as real-time collaboration and commenting features.
- Powerful search functionality – With Slab’s robust search capabilities, users can quickly find the information they need, including full-text search and filtering by author, tags, and other criteria.
- Version control and history – Slab provides version control and history tracking for all content, allowing users to track changes and revert to previous versions as needed easily.
Review
“I love that all the docs are automatically formatted the same so that you do not have to go in and select from a million different fonts. They made the platform very simple and easy to use.”
–G2
8. Slite
Best used as a collaborative documentation platform.
Slite is a note-taking and knowledge management tool that offers a clean and simple interface for creating, organizing, and sharing notes. It provides features like team collaboration, customizable templates, and integrations with other tools. Slite’s ease of use and intuitive interface make it a great option for small teams, but there may be better fits, like Tettra, for larger organizations with complex knowledge management needs.
Best Features:
- Intuitive organization – Slite offers an intuitive and flexible structure for organizing information. It can create nested folders, add tags, and search by keyword, making finding and accessing knowledge easy.
- Collaboration features – Slite supports real-time collaboration, with the ability to assign tasks, tag team members, and make content comments, making it easy for teams to work together and stay on the same page.
- Customizable templates – Slite provides a range of templates for different use cases, such as meeting notes, project plans, and company policies, making it easy to get started and maintain consistency across content.
Review:
“It’s a great tool to centralize knowledge on my team. We have been using it for three years and comparing it with other tools like Confluence and Notion, and you get a lot of value for the price.”
– Capterra
9. Guru
Best used as an intelligent intranet for employees and teams.
Guru is a cloud-based knowledge management solution designed to help teams capture and share information within their organization. It is a great alternative to Quip for teams seeking a more focused knowledge management and collaboration solution.
Guru offers a range of features to help teams capture, share, and manage knowledge across their organization. Users can create and organize knowledge cards with important information and updates and easily share them with team members through the platform’s Chrome extension, Slack integration, and web app. The platform also includes AI-powered suggestions to help users quickly find relevant knowledge cards.
While Guru offers a powerful solution for capturing and sharing knowledge within teams, its AI-powered suggestion engine may only sometimes surface the most relevant information. Its lack of customizable templates may limit its flexibility for certain use cases.
Features:
- AI-powered suggestions: Guru’s AI-powered suggestion engine automatically surfaces relevant knowledge cards to help users find the information they need quickly.
- Chrome extension: Guru’s Chrome extension allows users to access knowledge cards without leaving their workflow, making it easy to get the information they need when they need it.
- Slack integration: Guru’s Slack integration allows users to search and share knowledge cards directly within Slack, making it easy to collaborate and share information with team members.
Review
“I enjoy how organized and ‘clean’ Guru is. I know I can always find the information I’m searching for. The ‘favorites’ feature is a huge help in saving important information for later to refer to easily. The chrome browser makes Guru very easy to access when I need a quick answer! There are so many organization options, so you can customize the information at hand. Knowledge alerts help relay important announcements and information to the team simultaneously, and they can keep track of who reads the announcements!”
–G2
10. Taskade
Best used for taking notes, tracking to-dos, and managing projects in complex hierarchies.
Taskade is a cloud-based project management and collaboration tool that offers a range of features for teams to work together on projects, organize tasks, and share notes. It can be an alternative to Quip for teams looking for a more comprehensive solution for knowledge management and project collaboration.
Taskade offers a simple and intuitive interface that makes it easy for users to create, organize, and collaborate on tasks, notes, and to-do lists in real time. The platform also supports integrations with various tools like Google Drive, Slack, and Trello, making it easy to integrate into existing workflows.
While Taskade offers a user-friendly interface and customizable templates for task management and note-taking, it may not provide the depth and structure for knowledge management as a more focused solution. Additionally, its lack of robust search functionality and limited content organization may not be suitable for teams with more complex information needs.
Features:
- Customizable templates: Taskade offers a range of templates for different types of projects and workflows, making it easy to get started and maintain consistency across projects.
- Real-time collaboration: Taskade allows multiple team members to work on the same project in real time, with updates appearing instantly for all team members.
- Cross-platform accessibility: Taskade is available on desktop and mobile devices, allowing users to access their projects and tasks from anywhere.
Review:
“Overall, I have a pleasant time using Taskade with my team and clients. It’s easy to use, navigate, and the Taskade AI was a game changer for me.”
– Capterra
FAQ: Quip Software
What are the pros and cons of Quip?
Some of the pros of Quip include its real-time document editing, easy sharing options, and integration with Salesforce. However, some of the cons of Quip have its need for robust spreadsheet functions, limited collaboration features compared to other tools, and the fact that it is not a dedicated knowledge management tool.
What do users say about Quip?
Users have mixed opinions about Quip. Some users praise its ease of use and collaboration features, while others criticize its lack of robust spreadsheet functions and limited knowledge management capabilities.
Users appreciate Quip’s real-time editing and easy sharing options, but they wish it had more advanced features.
Is Quip like SharePoint?
Quip and SharePoint are collaboration tools, but they have some key differences. SharePoint is a document management and collaboration platform designed for an organization’s intranet. On the other hand, Quip is a cloud-based platform designed for teams inside and outside an organization.
How is Quip different than Google Docs?
Quip and Google Docs are collaboration tools but have some differences. Quip is more than just a document editor. It includes real-time editing, document collaboration, and easy sharing options. Google Docs, on the other hand, is a document editor, and its collaboration features are limited.
How do I organize files in Quip?
Quip allows users to organize files using folders and subfolders. Users can create folders and subfolders to group related documents and make it easier to find specific files. Users can also use tags to organize documents and make them easier to search for.
Is Quip a spreadsheet software?
Quip is not a dedicated spreadsheet software but offers some spreadsheet functions. Users can create spreadsheets within Quip and perform basic calculations, but the platform is less robust than reliable spreadsheet software like Microsoft Excel or Google Sheets.
