Private Knowledge Bases Explained

Josh Spilker
June 12, 2023

Increase in digital software and documents means that businesses and individuals are generating and accumulating massive amounts of data that they need to store and manage effectively.

One solution to this challenge is a private knowledge base. Below, we’ll discuss what a private knowledge base is, its benefits, and how to create one.

What is a private knowledge base?

A private knowledge base is a centralized repository of information that includes text, images, videos, and other types of digital content. It provides a secure and organized way to store and manage information, making it easy to access and share with others who have permission to view it. This type of knowledge base is typically used by businesses, organizations, and individuals to organize and manage their digital assets and knowledge.

What are the benefits of a private knowledge base?

1. Improved organization: A private knowledge base provides an organized and structured way to store and manage digital content.

2. Increased efficiency: With a private knowledge base, you can quickly and easily find the information you need, saving time and increasing productivity.

3. Better collaboration: A private knowledge base allows authorized users to access and share information, making collaboration easier and more efficient.

4. Enhanced security: A private knowledge base provides a secure environment to store and manage sensitive information, reducing the risk of data breaches.

How to create a private knowledge base

Creating a private knowledge base is relatively easy, and there are several tools and platforms available (like Tettra!) to help you get started. Here are some steps to consider when creating a private knowledge base:

1. Identify your needs: Determine what type of information you need to store and manage in your knowledge base.

2. Choose a platform: Select a knowledge base that meets your needs and offers the features you require. Some popular options include Tettra, Confluence, SharePoint, and Notion.

3. Set up your knowledge base: Create categories and subcategories to organize your content and ensure that everything is easy to find.

4. Add content: Upload your digital content, including documents, images, videos, and other files, to your knowledge base.

5. Invite users: Invite authorized users to access and collaborate within your knowledge base, ensuring that you have total control over who can access and edit your content.

How to Use Tettra as a Private Company Knowledge Base

Tettra can be used to store and organize all of a company’s knowledge, including documents, files, and other data. 

  • Improve collaboration and efficiency, because now employees can easily find the information they need when they need it. No more repetitive questions in Slack or MS Teams – they can search Tettra instead
  • Tettra can be used to create and manage knowledge bases for specific projects or departments. This can help to ensure that everyone involved in a project has access to the same information and that knowledge is shared and reused effectively. 
  • Tettra can be used to create and manage customer support knowledge bases. This can help to improve customer service by providing customers with access to information about products, services, and policies. Check out this case study for more. 

Tettra also offers a number of security features that make it a suitable solution for private knowledge bases. 

  • Data security: All data stored in Tettra is encrypted using industry-standard encryption and security methods for regular data use. Specialized types like HIPAA or PHI should not be stored in Tettra. 
  • User authentication: All users must authenticate themselves before they can access Tettra.
  • Role-based access control: Users can be assigned different roles, which determine what they can access in Tettra.
  • Activity logging: All activity in Tettra is logged, which can be used to track down any changes

These features make Tettra a secure and reliable solution for private knowledge bases.Is Tettra the right fit for you? 1000s of users every month trust Tettra for their company policies, docs, and processes. Start for free.