Knowledge Management Articles

Why Do Customer Service & Support Teams Need a Knowledge Base?

Knowledge management refers to the process of capturing, managing, and sharing an organization's knowledge and information.  Businesses can improve their...

Read More

Wiki vs Knowledge Base? This is the Difference

Learn what a corporate wiki is, what the benefits are, and how to choose the right one.

Read More

The 8 Toughest Challenges of Knowledge Management (And What to Do About Them)

Knowledge management, while immensely beneficial, is not without its challenges. Implementing an effective knowledge management system requires careful planning, adaptation,...

Read More

10 Business-Critical Knowledge Base Features to Look For

The most business-critical features for a knowledge base?  Those that enhance the user experience, help team members efficiently find information,...

Read More

The 6 Steps of Knowledge Management Implementation

Having a knowledge management process is only half the battle; the other half is implementing it effectively. Here’s how to...

Read More

Document Version Control: How It Impacts Collaboration and Productivity

What’s the Definition of Document Version Control?  Document version control is not just a process but a system that diligently...

Read More

11 Best AI Tools for Business (2023)

Businesses of all shapes and sizes are giving a creative spin to AI.  Take, for instance, Velvet Tacos, a trendy...

Read More

How Does Business Process Automation Work?

Automation is your ticket to building a future-ready business. Don’t take our word for it—according to IBM: 79% of executives...

Read More

Review the 11 Best File Sharing Platforms For Your Team (2023)

Digital file storage and document sharing have shaped how we interact, work, and collaborate. The emphasis is no longer solely...

Read More

Does Confluence Have a Dark Mode?

If you're using Confluence you may have wondered: "Does Confluence have a dark mode?" In most software apps, dark mode...

Read More

The Importance of Good Organizational Culture

Organizational culture is an intangible but powerful lever for the company’s success. A study published in the MIT Sloan Management...

Read More

13 Best Confluence Apps to Boost Your Productivity

Atlassian Confluence has emerged as an effective knowledge management platform, enabling teams to share information and keep a record of...

Read More

Microsoft Teams Wiki Is Retiring: Top Replacements & Alternatives

If you’re using the wiki in Microsoft Teams, changes are coming. Any users that want to preserve their info must...

Read More

Quick Guide to Business Processes: What You Need to Know

Business process improvement is directly linked to profitability. Inefficient processes result in wasted time and resources. This reduces profitability and...

Read More

Private Knowledge Bases Explained

Increase in digital software and documents means that businesses and individuals are generating and accumulating massive amounts of data that...

Read More

7 Types of Work Environments & How It Can Be Positive

A work environment is the collective term for the various conditions or settings that influence an employee's productivity, satisfaction, and...

Read More

Does Your Business Need a Company Wiki? Yes.

Every great team relies on a business wiki to learn faster. Learn what a wiki for business is and why...

Read More

7 Tips on Increasing Employee Productivity For Your Team

Data from the U.S. Bureau of Labor Statistics shows labor productivity for nonfarm businesses dropped by 2.1% in Q1, 2023....

Read More