Knowledge Management Articles

How To Use Slack for Knowledge Management (5 Tips)

Your team (probably) logs into Slack every day to discuss tasks, projects, how to do what, and who’s doing what. ...

Read More

5 Tettra-Slack Workflows to Upgrade Your Team Knowledge

Today, we’re announcing a major update to Tettra’s Slack bot integration, Kai. With this update, we’ve integrated our AI knowledge-management...

Read More

Help Desk Ticket Categories: What are the best practices to organize your tickets?

Without a solid ticket categorization strategy, your customer support team will hit some snags.  Reporting gets hard.  Ticket assignments get...

Read More

How To De-Escalate An Angry Customer (Expert Guide)

After ten years in customer support, de-escalating customers is still the hardest and the most rewarding part of my job....

Read More

Document 360 vs Confluence: What’s Right For You?

Comparing Document360 and Confluence When selecting knowledge management software, two standout options are Document360 and Confluence. Both are designed to...

Read More

Slack Tasks: How To Create New Tasks & Lists

Slack, the popular team collaboration platform, has long been a go-to solution for streamlined communication. Now, with the introduction of...

Read More

8 Best AI Knowledge Bases & Software for 2024 (Reviewed & Compared)

With the launch of ChatGPT, Google Gemini, Amazon Large Language Models, and Microsoft Bing, businesses across industries have become interested...

Read More

Top Tips for Writing Clear and Concise Work Instructions

Today’s business world is experiencing unprecedented competition. Regardless of industry, companies constantly battle a dozen other businesses for a piece...

Read More

The Hidden Costs of Data Silos: How to Identify and Eliminate Them

Running a business in the modern age can, more often than not, become overwhelming and stressful. One of those issues...

Read More

11 Best Confluence Alternatives in 2024: Compare and Review

Review the 19 top Confluence alternatives. Compare the best software that is similar to Confluence for a knowledge base or...

Read More

14 Best Team Collaboration Tools in 2024 (Free & Paid)

What Makes for Good Team Collaboration Tools? Good team collaboration software is essential for efficient and productive teamwork. Here are...

Read More

Nuclino vs Tettra: A Comprehensive Guide & Comparison

Selecting the right knowledge management tool is essential for creating effective collaboration and productivity within your team. So which is...

Read More

10 Best Document360 Alternatives for Knowledge Management in 2024

Are you a manager or team lead looking for great knowledge management management to replace Document360? You're in the right...

Read More

The Ultimate Guide to Flowcharts: Types, Symbols, and Examples

What is a Flowchart? A flowchart is a diagram that represents a process, system, or algorithm. It uses various symbols...

Read More

7 tips for onboarding customer success managers to your team

You’ve just hired another customer success manager and are excited about growing your team. This new hire to the customer...

Read More

Customer Service Tiers: The Benefits of Implementing This System

Whether you’re a seasoned vet or the team rookie, if you work in customer service, there’s a good chance you’ve...

Read More

12 Best Enterprise Search Software (Reviewed & Compared)

Imagine your business if every piece of information you need is right at your fingertips, accessible in seconds?  This is...

Read More

Compare Confluence vs. Asana: What’s Right For You?

Confluence and Asana are two popular work management tools, but they each have different jobs. If you're considering each of...

Read More