Knowledge Management Articles

How to Set Your Slack Status: A Comprehensive Step-by-Step Guide

Mastering how to set your Slack status and manage your availability is key to effective communication, especially now with hybrid...

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How To Use Slack for Knowledge Management (5 Tips)

Your team (probably) logs into Slack every day to discuss tasks, projects, how to do what, and who’s doing what. ...

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5 Tettra-Slack Workflows to Upgrade Your Team Knowledge

Today, we’re announcing a major update to Tettra’s Slack bot integration, Kai. With this update, we’ve integrated our AI knowledge-management...

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Help Desk Ticket Categories: What are the best practices to organize your tickets?

Without a solid ticket categorization strategy, your customer support team will hit some snags.  Reporting gets hard.  Ticket assignments get...

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How To De-Escalate An Angry Customer (Expert Guide)

After ten years in customer support, de-escalating customers is still the hardest and the most rewarding part of my job....

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Document 360 vs Confluence: What’s Right For You?

Comparing Document360 and Confluence When selecting knowledge management software, two standout options are Document360 and Confluence. Both are designed to...

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Slack Tasks: How To Create New Tasks & Lists

Slack, the popular team collaboration platform, has long been a go-to solution for streamlined communication. Now, with the introduction of...

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8 Best AI Knowledge Bases & Software for 2024 (Reviewed & Compared)

With the launch of ChatGPT, Google Gemini, Amazon Large Language Models, and Microsoft Bing, businesses across industries have become interested...

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Top Tips for Writing Clear and Concise Work Instructions

Today’s business world is experiencing unprecedented competition. Regardless of industry, companies constantly battle a dozen other businesses for a piece...

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The Hidden Costs of Data Silos: How to Identify and Eliminate Them

Running a business in the modern age can, more often than not, become overwhelming and stressful. One of those issues...

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11 Best Confluence Alternatives in 2024: Compare and Review

Review the 19 top Confluence alternatives. Compare the best software that is similar to Confluence for a knowledge base or...

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14 Best Team Collaboration Tools in 2024 (Free & Paid)

What Makes for Good Team Collaboration Tools? Good team collaboration software is essential for efficient and productive teamwork. Here are...

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Nuclino vs Tettra: A Comprehensive Guide & Comparison

Selecting the right knowledge management tool is essential for creating effective collaboration and productivity within your team. So which is...

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10 Best Document360 Alternatives for Knowledge Management in 2024

Are you a manager or team lead looking for great knowledge management management to replace Document360? You're in the right...

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The Ultimate Guide to Flowcharts: Types, Symbols, and Examples

What is a Flowchart? A flowchart is a diagram that represents a process, system, or algorithm. It uses various symbols...

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7 tips for onboarding customer success managers to your team

You’ve just hired another customer success manager and are excited about growing your team. This new hire to the customer...

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Customer Service Tiers: The Benefits of Implementing This System

Whether you’re a seasoned vet or the team rookie, if you work in customer service, there’s a good chance you’ve...

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12 Best Enterprise Search Software (Reviewed & Compared)

Imagine your business if every piece of information you need is right at your fingertips, accessible in seconds?  This is...

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