Knowledge Management Articles

11 Tips on Creating a Great How-To Guide for Team Processes (Examples)

Welcome to the world of effective knowledge sharing! In any dynamic team, clear and concise how-to guides are essential. They...

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Process Mapping: What Is It? Your Guide + Tips

What is business process mapping? A process map, also known as a flowchart or process flow diagram, is a crucial...

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Internal vs External Knowledge Bases (And Why You Need Both)

A great knowledge base can be a power-up for your customer service team and your customers.  That’s because a knowledge...

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The 11 Best Google Docs Integrations For Your Workflow

Integrating your tech stack with Google Docs allows for a strong knowledge management system and gives you a seamless experience...

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The Power of Chatbot Knowledge Bases and How Tettra Can Help

Chatbots are AI-powered virtual assistants that engage with users, answer queries, and provide assistance 24/7, enhancing the overall customer experience....

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How to Sign Up for ChatGPT (Step-by-Step Guide)

Heard the buzz about ChatGPT? It's been in the news for most of the past year. Now is a great...

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33 Creative Ideas for IT & Tech Support Team Names (See the List)

You need an identity for your IT and customer support team. Those names go beyond mere labels--they represent identity, values,...

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What is Customer Success? (Your Simple Guide)

Customer success is both a strategy and a business function.  As a strategy, customer success is about recognizing that if...

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How to Create Great Support Documentation For Customers (And Your Team)

Congrats! You’re heading up the efforts to create documentation for your support team. It’s a great privilege. “But I have...

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What is Customer Service? (FAQs & What You Need to Know)

We explore what customer service is, why it is important, and highlight the key customer service principles and skills required...

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10 Best Google Docs Alternatives (Compared)

What are the best Google docs alternatives for knowledge management? These are the top options.

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How To Move Your Company Knowledge & Docs to Tettra

Your current documentation software or knowledge base not working out? Then it's time for Tettra. https://youtu.be/h1QiQvTS1YQ Why move your company...

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How To Use Customer Enablement for Business Growth

What is Customer Enablement? Customer Enablement represents a pivotal strategy in modern business operations, aimed at empowering customers with the...

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The 6 Major Types of Customer Service Documentation You Definitely Need

Support teams are constantly dealing with change. They’re forced to think on their feet, adjust on the fly, and have...

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4 Effective Customer Service Workflows Explained (Your Cheat Sheet)

Whether your ticket volume feels manageable or overwhelming right now, there’s no getting around the importance of building out smooth...

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What’s Another Word for Team? 49 Synonyms.

These terms can have slightly different connotations depending on the context in which they're used, but all relate to the...

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21 “Get to Know You” Questions for Customer Support & Service Team Members

Cohesion within your customer support team is paramount. Introducing 'Get to Know You' questions in team meetings can transform them...

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45 “Get to Know You” Questions for Company Meetings

"Get to Know You" questions in company meetings are not just conversation starters; they are vital tools for building connections...

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