Knowledge Management Articles

4 Types of Business Process Documents (and How to Use Them)

“You can’t manage nor improve what you don’t know,” says Deloitte director Samir Bouazza. In the middle of this process...

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16 Best Team Communication Tools (List for 2024)

Effective communication is the cornerstone of any successful team. Communication tools are especially important in our digital world, where remote...

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Knowledge Management vs Content Management: Understanding the Difference

What is Knowledge Management? Effectively organizing and utilizing knowledge management is paramount. Enter Knowledge Management (KM). Knowledge management revolves around...

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How To Identify Knowledge Gaps at Work (And What To Do About Them)

Knowledge gaps are a direct hit to performance and productivity. Think about it: what good is knowledge if it isn't...

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Knowledge Management vs Information Management: What You Need to Know

It's an understatement to say that businesses are flooded with both information and knowledge. This substantially increased during the COVID-19...

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What is Confluence Used For? (Overview & FAQ)

What is Confluence?  Confluence, an Atlassian product, is a collaboration and knowledge base software primarily used for: Documentation: Teams use...

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How to Document Business Processes (Your Fast-Track Explainer)

Imagine embarking on an epic voyage across the seas. Unless you’re an early explorer, you’d probably expect to be given...

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What is Knowledge Management Software? (Key Features)

Information is currency.  For your team, for your clients, and for your customers.  However, it’s not always about gaining more...

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The 9 Best Alternatives to Sharepoint (Free & Paid)

A quick run-through of the different tools you can use instead of Microsoft SharePoint for internal knowledge sharing.

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The 9 Best Slab Alternatives for Knowledge Management in 2024 (Reviewed & Ranked)

We’ve gathered the most popular alternatives to Slab for 2023, along with their strengths, weaknesses, and associated costs.

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Say 👋 to Kai — Tettra’s AI Powered Knowledge Assistant

TL;DR: Tettra has launched Kai, a friendly AI assistant that helps your team better manage and access company knowledge by...

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The 7 Crucial Benefits of Knowledge Management for Your Team

Although there’s no single, agreed-upon date for the start of the Information Age, we can safely say it was the...

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13 Best Google Drive Integrations for Your Team Workflow

How can I make Google Drive better?  Integrating Google Drive with other tools and platforms offers users a streamlined experience...

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Why Do Customer Service & Support Teams Need a Knowledge Base?

Knowledge management refers to the process of capturing, managing, and sharing an organization's knowledge and information.  Businesses can improve their...

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Wiki vs Knowledge Base? This is the Difference

Learn what a corporate wiki is, what the benefits are, and how to choose the right one.

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The 8 Toughest Challenges of Knowledge Management (And What to Do About Them)

Knowledge management, while immensely beneficial, is not without its challenges. Implementing an effective knowledge management system requires careful planning, adaptation,...

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10 Business-Critical Knowledge Base Features to Look For

The most business-critical features for a knowledge base?  Those that enhance the user experience, help team members efficiently find information,...

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The 6 Steps of Knowledge Management Implementation

Having a knowledge management process is only half the battle; the other half is implementing it effectively. Here’s how to...

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